Forum Discussion

RajunCajun1's avatar
RajunCajun1
Newbie
5 years ago

Roku keeps logging me out of Youtube TV

For the last several weeks Roku has been logging me out of Youtube TV.  I called Youtube TV a few weeks ago but the problem doesn't seem to be on their end.  I also tried all of the recommended fixes...
Tunkle's avatar
Tunkle
Newbie
4 years ago

You people at Roku don't listen.  It is stated in the thread multiple times that this has nothing to do with the app and happens only on certain devices people are using.  I have it happening only on one device that was just installed.  I have Rokus on 3 other TVs and direct connection with the App and they never log out.  This is clearly a ROKU issue which you are ignoring.

lohphat's avatar
lohphat
Streaming Star
4 years ago

Different models of Roku may run different versions of the YouTube app. Each model Roku has a potential for being different enough to run a different version of the YT app. 

Go check the app version in the YT app settings and compare. Perhaps the Roku with the problem has a bug and hasn’t been patched yet by YT, not Roku, making an update available. 

  • gendres's avatar
    gendres
    Newbie
    4 years ago

    I've had the same problem recently with my TCL Roku TV.  I've had this TV for about 4 and 1/2 years.  The YouTube channel app has worked fine until the past few days   Suddenly, YouTube is logging me out multiple times in a day.  I got tired of signing back in every time and finally deleted the YouTube channel app from my TV.  It's amazing how much more time I have for other, more important things now.  Thank you YouTube for demonstrating to me what a huge waste of time you have been.  I really appreciate having the time back!

    • jettywolf's avatar
      jettywolf
      Newbie
      4 years ago

      out of the blue, one of the two exactly same TV's looses all info so no viewing of my Youtube premium account, doesn't even recognize me or my Youtube accounts. the EXACT same 2nd TV works fine. So sick of Roku, it has a way of throwing things like this often. All I care about is Youtube. Just says sign in to my Google constantly. I have no idea what my password is for my google acct. And do not what to screw everything up. RUKU REALLY SUCKS with zero customer care. It's Roku, because the 2nd TV works fine.  

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        jettywolf gendres

        Thanks for the post.

        Have you re-authenticated the Youtube channel on the TV you are experiencing the issue with? If you are having issue authenticating that channel, you'll want to contact the channel provider as they would best be able to assist you with that. Many channels on Roku are developed and maintained by the channel provider themselves. 

        Please keep us posted what you find out and we will be able to assist you further.


        Thanks,
        Danny