Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Reel Rookie

Roku issues on day one

I just purchased the Roku Express. Setup went great. Started by trying to watch Crave. Signed in and everything looked good. Then tried to watch something and Roku kicked me back to the Home Screen. Then tried again. Same thing. 
now when I try to watch anything it sends me back to the Home Screen. 
I can’t even add channels. It will send me back. 
WTF? Help!

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Reel Rookie

Re: Roku issues on day one

It should be noted. I tried the “remove the channel and restart your Roku” nonsense and that is when it stopped letting me add channels. So please don’t come at me with that. 

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Community Streaming Expert

Re: Roku issues on day one

If you are powering your Roku by plugging into the USB port on the TV, try powering from house power via the USB power adapter that came with the Roku. Many USB ports only supply 0.5 amp or less, which is not enough to power a Roku reliably.

If you don't have the Roku adapter handy, any other you have from another device should work as long as the fine print on it says it outputs at least 1 amp.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Re: Roku issues on day one

I purchased a Roku express, due to upgrade, now it will not activate, I already have a Roku account, I keep being sent back to the activate your Roku screen, the same screen over and over, I have even taken a break from this for a day or 2 and came back to the same screen, I need help.

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Roku Guru

Re: Roku issues on day one

Hey @evonesmith

We do apologize for the inconvenience this has caused you.

Try performing a factory reset on the affected device then try linking your existing Roku account once again.

Performing a factory reset using the hardware reset button

  1. On the back or bottom of each Roku device is a reset button. On some devices, there is a tactile button, while other devices have a pinhole button.
  2. If your device has a pinhole button, you will need a paperclip to perform the factory reset.
  3. Once the reset button is located and your Roku device is powered on, press and hold the reset button firmly for about 10 seconds. The indicator light or status LED will blink rapidly on most Roku devices when the factory reset is complete.

For more information, check out this Support article: How do I factory reset my Roku® streaming device?

If still no dice, reply here with the serial number of the Roku Express. It can be found at the back or underneath the player itself.

We look forward to your response.

All the best,

Kariza D.
Roku Forum Moderator
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