Channels & viewing

[jazmynpuma]

I have a brand new Roku TCL that has the same issue with Roku Live mostly.  Also has done it with amazon prime. Software is updated.

[RokuERey · Accepted solution]

Hi @jazmynpuma,

Thanks for keeping the Roku Community posted!

We'd like to help you out with this issue you're running into, but we'll need more information regarding this. 

The Roku Channel live TV is free ad content that doesn't need credentials. Could you tell us more if this is an issue with multiple channels on your TCL Roku TV?

If you haven't tried some troubleshooting, we would recommend checking for more help here on how to resolve a channel playback issue.

Let us know more about this or if the troubleshooting steps provided help.

Thanks,
Rey

[jazmynpuma]

Mostly an issue with Roku Live, but sometimes other channels like amazon prime logs out.  Sometimes after a couple hours or after 6+ hours. It seems random

[nmoser1]

Did anyone figure out how to fix this?  I have same issue.  Anytime I watch a paid cable TV app like ESPN, TNT. CNBC, etc I have to constantly login.  This is beyond annoying and the user experience is horrible.  You should only have to login once per cable tv app and that should suffice.  I have been using Windows Media Center with a Verizon Fios cable tv card using Ceton since 2013 and it is a superior experience to surf paid cable network channels but on occasion I will need to use the Roku app that is embedded on our TCL TV’s or outdoor movie projector using the Roku stick.  

Roku product management please listen up:  Please make a universal Roku login like Google does so once you login into a paid cable tv app like ESPN, TNT, CNBC, etc that it will remember your credentials so people do not have to constantly login with their cable service provider or paid app provider.  

We recently got a new TCL TV and it has  Google Android.  I found the product difficult to setup vs Roku but one thing they do well is at least once you login to a paid cable channel like ESPN Google remembers your login credentials and you do not need to constantly log back in.

Thanks!  - Nick

[DcnPat]

My Roku TV just started doing this last night. In the last 12 hours it has logged me out of Hulu 3 times while I was actively watching programs on Hulu.

[RokuTakashi]

Hi, @DcnPat 

Welcome to the Roku Community.

Thanks for reaching out and letting us know about the issue you have experienced with the Hulu app that keeps you on getting logged out from the app, and we're here to assist. Let's perform a troubleshooting step to resolve the issue. Please follow the instructions below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

Once this has been performed, kindly access the app once more and log-in using your credentials. 

We hope this works, and keep us posted on what you find out.

Best wishes,
Kash

[jpvr]

Thank you for your feedback. Roku won't let me remove the channel because I have an active subscription. I do not want to cancel my subscription and lose all of my lists, etc. I have reached out to Max and they kicked it up their support queue and I was told they would not be able to provide an immediate resolution. 

For anyone else having this issue, I have dealt with it by using the Roku app on my phone as a remote (so I can use the keyboard), and then creating a keyboard shortcut for my password so that I can enter it by just typing 2 characters instead of the whole string). It's still an annoyance, but a quicker one at least.