Channels & viewing

[martyepp]

While watching a Roku channel program(Medium), we experienced a brief power outage in the neighborhood.  When power was restored, I tried to resume watching the program in progress. I would click on "continue watching", only to have a brief "loading" period before returning to the previous screen.  I tried numerous other programs to no avail, all doing the same "loading" and returning to the previous screen.   All other channels on my Roku TV/devices play as normal.  Should I cancel my Roku account and start over, or should I unlink my devices, or should I try something else?

[DBDukes]

@martyepp 

Try something a little less drastic first.

1. Remove the app.
2. Reboot the Roku.
3. Reinstall the app.

All three steps in that order.

[martyepp]

I unplugged both TV's. One is a Roku TV and the other has a Roku stick. On my account, the two TV's are linked.  I plugged the power back in to the Roku TV.  I removed the Roku channel, restarted the TV, and added the Roku channel.  It does the same thing.  I can select any program, go through the episodes, select and an episode, and click watch(or whatever the button says).  It briefly shows to be loading and then returns to previous screen.  I'm at a loss.

[DBDukes]

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@martyepp wrote:

... I plugged the power back in to the Roku TV.  I removed the Roku channel, restarted the TV, and added the Roku channel. ...

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Since it's a Roku TV, I just want to ensure how you performed the restart of the TV? You said you removed the app, then restarted the TV. My question is how? Did you turn it off and on again? Or did you use the menu system (Settings > System > Power > Restart)?

[martyepp]

I used the menu system on the Roku TV.  My other TV has the Roku Express 4K+. The odd thing is, when I reinstall the Roku Channel on either TV, it does not seem to refresh.  The program I was watching at the time of the power outage shows where I left off watching when the power went off.

[DBDukes]

@martyepp 

This is a puzzler.

The only thing that comes to mind at the moment is to check and see what happens if you launch The Roku Channel from a Web browser. Go to The Roku Channel Website and log in. Does it keep up with Continue Watching or your Save List? And if you watch something via the Website, does the app keep up with that? (You may want to restart the Roku via the menu system and check a second time, just to be sure.)

[Streamer317]

@martyepp  You can watch Medium on several different channels. Paramount+, The Roku Channel and PlutoTV. PlutoTV only offers 4 season though. Do all other shows and movies on the Roku Channel play nice? 

[martyepp]

Anything I attempt to watch on the website brings up this error message-"An error occurred loading this page-Error:451.  I'm wondering if the program I was watching at the time of the original power outage somehow froze up the channel. I'm thinking I need to start all over with a new account and maybe get a fresh start, if that will work.

[Streamer317]

You don’t need to make a new account. Relax first of all. So this is only happening while trying to watch Medium on the Roku channel? All seasons? All episodes? Can you watch anything else on the Roku channel? Walk us through exactly what is happening. It’s not the end of the world. Relax

[martyepp]

no programs on the roku channel will load and play.  other channels on my roku stick and tv play.