Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
rnmoss1
Level 7

Roku channel ratings & review counts haven't updated since July

t appears that ratings information is not available in the channel store since around July 2022. Ratings & ratings counts have been frozen for older apps, and they just plain don't exist for newer apps. Is this a bug?

One could assume this also has implications for channel recommendations & which channels get downloaded & subsequently used; would you download an unrated app?

Apps from popular developers, even Roku itself showing 0 ratings:

https://channelstore.roku.com/details/5f9a7b940fae28acf735ebbb86cb057d/wnba-live-games-and-scores

https://channelstore.roku.com/details/c6b0677b1cf6304b6dc020dd5d7655e7/the-buzz

https://channelstore.roku.com/details/d047642ef47047b27988576c5b8274a7/american-horrors-classic

https://channelstore.roku.com/details/6f69309c7a59361194f2415b8176e420/western-theme-pack

 

The below plot, grouped by created date, shows the # of apps created vs apps that have any amount of reviews / ratings. Nothing since July 26th 2022.
Roku Channel Created Date vs Rate of Apps Having Any Ratings; 2022.png
It's honestly ridiculous nobody has responded to my repeated inquiries for weeks...does anybody know anything at roku?

0 Kudos