Hey! I hope you got this figured out. I had the same problem!
You need to go to your phone or computer and
go to your Gmail account.
Click on the round icon in the top right corner that has either your picture or the first letter of your name depending on if you have a picture.
Go to “manage your Google account”
go to “personal info”
then add your birthday to your account and change the setting to “anyone can view”
do the same with your gender.
Then try the movie again.
That’s fixed it for me.
sorry about everyone’s snarky comments. People on the internet suck.