Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
alsol
Channel Surfer

Roku Youtube Playlist and Channel Not Displaying Properly After Some Use

I'm running a Roku Express 3700 and I frequently experience the same issues when playing videos from a saved playlist (both mine and those curated by others) as well as playing videos directly from the creator's Youtube channel. What happens is that after about 10 minutes or so, interacting via Roku will remove all video feed, info etc. from the video except for the red, grey, and white progress bar. 

Other features that occur include:

-Recommended videos from below the video display only thumbnail

-Going back to the Youtube Home screen also only displays thumbnails only (no titles)

-The circle indicating how far into the video disappears

-Scrolling through recommended videos stops displaying new thumbnails after loading a few

 

Fortunately, the issue has always been temporarily resolved until I try playlists/channels again. It's very annoying that this happens, which is why I'm writing about it now.  

 

0 Kudos
4 REPLIES 4
RokuKariza-D
Retired Moderator

Re: Roku Youtube Playlist and Channel Not Displaying Properly After Some Use

Hi @alsol

Thanks for the post.

Does the issue only occur on YouTube or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know if there's any difference after.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
alsol
Channel Surfer

Re: Roku Youtube Playlist and Channel Not Displaying Properly After Some Use

Hi Kariza,

 

At the moment the issue is only affecting Youtube. I will let you know what happens after I reinstall the app on my Roku.

 

Thanks

0 Kudos
alsol
Channel Surfer

Re: Roku Youtube Playlist and Channel Not Displaying Properly After Some Use

Hi again Kariza,

Unfortunately, after removing Youtube, restarting the system, and re-installing Youtube from my device, I have still had the same issue occasionally. As for now, it should be useable enough for me, but if there's anything else I can do that might work, please let me know.

Thanks

0 Kudos
RokuKarla
Retired Moderator

Re: Roku Youtube Playlist and Channel Not Displaying Properly After Some Use

Hello @alsol

Thanks for the update!

If the issue persists from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You can reach them here: YouTube Help 

Hope this helps!


Regards,
Karla

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.