Channels & viewing

[2Rats]

Okay. Last night and the night before was the third time in less than 2 months Roku Home TV and movies just stopped dead. Only had live TV.  Reset again. Nooo No loose wires or other excuses All my other WiFi devices work.  

[RokuJohnB]

Hi @2Rats,

Welcome to the Roku Community!

Thanks for letting us know about this issue that you had. We want to gather more information to investigate this problem further.

Can you please provide the following details below?

• Is the issue happening on all contents/channels, or is this isolated to 1 content/channel? (Specify)
• Are you getting error messages or error codes when playing content?
• Did we recently make any changes to your network or network provider?
• Do you have cellular data so we can try connecting your device to your hotspot?

We look forward to your responses and gathering your details.

Thanks,
The Roku Community Team