Forum Discussion

SteveJ1's avatar
SteveJ1
Reel Rookie
3 years ago

Roku Media Player Not Working for Pictures / Photos

Windows 10 DLNA Media Server is setup and working on Roku for videos and music but it doesn’t work for photos / pictures.  Clicking on “All Pictures” (and other categories) produces a pop-up window “No compatible photos found in: All Pictures (or other category)”.  Clicking on “Folders” produces a never ending spinning loading icon.  My system is 3920X - Roku Premiere.  Tried to log in and request agent support but none is available for this device type.

As an aside when I set up the windows media library, I followed these guidelines: When you have turned on media streaming and authorized the devices in Windows Media Player, you need to choose what songs, pictures and movies that can be streamed over the network. By default, all the music that you load in the “My Music”, photos in the “My Pictures”, and movies in the “My Videos” folders gets added to your PC’s media library.

21 Replies

  • SteveJ1's avatar
    SteveJ1
    Reel Rookie
    3 years ago

    Additional information - the media library has jpeg and png files. Neither filetype is found.

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi SteveJ1, 

    Thanks for reaching out to the Roku Community. 

    Have you tried to remove and reinstall the Roku Media Player to see if it helps? 

    To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

    If you need assistance with the Roku Media Player, you can visit our Support page for troubleshooting here: How to use Roku Media Player to play your videos, music and photos

    Hope this helps. Let us know if you need additional support. 


    Regards, 
    Nimfa

    • SteveJ1's avatar
      SteveJ1
      Reel Rookie
      3 years ago

      Hello RokuNimfa-C,

      Thank you for the reply.  I gave your suggestion a try and still the same problem.  

      The new version of Media Player channel is 5.5 b 13 - Feb 17, 2022, Developer Roku.

      It still will not display photos (at least not for me).  Music and videos still working.

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        3 years ago

        SteveJ1 RMP hasn't had a meaningful update in over two years. I don't use RMP for photos, only videos. But I also want to point out the the DLNA server built into Windows is "less than ideal". While your videos shouldn't be a problem, the Windows server has little configuration ability and is unable to transcode a lot of video formats to play properly on a Roku device.

        I instead use Serviio (disclaimer: I am a forum moderator for Serviio, but not a paid employee). I'm using RMP right now to play some photos I have on my test server, and they are playing as a slide show without an issue. These are all JPG files, but there's no issue with them appearing for selection or playback.

        If you decide to try Serviio, I am also the author of the Roku profiles that are included with Serviio, so if there's ever a playback issue you can reach out to me here or on the Serviio forum. Note that there's no issue running Serviio, Plex, or other media servers concurrently with the Windows Media Server, so you can test different products without a problem.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    3 years ago

    Hi SteveJ1,

    Thanks for the update!

    We do appreciate the troubleshooting steps you've taken so far to access your media player on your Roku device.

    We'd like to know how we can help. Could you provide us with more details about the issue you're seeing? Please let us know any additional information you may have that would be helpful for our team to look into further.

    • Is there an error message?
    • What are the specific steps to reproduce the issue?
    • What is the OS version on your Roku device?
    • Your device serial number

    We may need to look into this issue more thoroughly. 

    We're looking forward to your response.

    Regards, 

    Rey

    • rmeineke's avatar
      rmeineke
      Newbie
      3 years ago

      I'd like to chime in that I too am having this same issue.

      Here are my particulars:

      TCL Roku TV

      Model 65R635

      Hardware ID A114X

      Serial number X00300KU3KWR

      Software version 12.0.0, build 4182-88

      Device ID S05FY07U3KWR

      Roku Media Player Version 5.5, build 13

      While troubleshooting this issue, I have done the following on numerous occasions:

      (TV) Settings>Power>Restart

      Remove the Roku Media Player

      (TV) Settings>Power>Restart

      Reinstall the Roku Media Player

      (TV) Settings>Power>Restart

      Then ... try out the media player on some photos ... no Joy. I get proper thumbnails for the photos but once I select a photo and let the photos cycle through there is just a black screen. Interestingly, the screen will show the file information for each photo as they are cycled through.

      Here is a video of the phenomenon:

      https://youtu.be/UYAkrdoDDtI

       

      I have never seen any error message on screen. And the behavior is the same using a USB thumb drive or my DLNA media server. Originally thought it might have something to do with file size (some of my photos were super huge JPEGs.) But I just tried with a handful of very small PNGs. Same result, I get the thumbnails displayed fine, but no luck actually displaying the photos full-sized. Video and music files work just fine from the USB and from the DLNA media server.

      Happy to answer any questions not covered here.

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        3 years ago

        rmeineke As mentioned previously, there has been no updates in RMP for close to three years, and even the most recent updates were solely related to music playback. Right now, the only reliable way to play back local media on a Roku is to use Plex or Emby. RMP is simply not functional in many ways. 

        Both Plex and Emby are free products, and they can be installed on the same computer that is running your DLNA server without interference. They will at least allow you to play your media while you wait for Roku to get around to fixing RMP. 

    • SteveFL's avatar
      SteveFL
      Reel Rookie
      3 years ago

      I am having the same issue with photos on one of my Roku TVs. (#75R635)   It works fine on the other older one.   Photos will not display from Roku Media player.   Am using a Synology server but since it works on the older Roku TV, it must be an issue with the TV.  I have uninstalled and reinstalled the app as suggested but still not working. 

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      3 years ago

      jim3dlong when you are responding to a thread with numerous posts, you need to be more precise about a) what the problem is and b) what model Roku you are using. We can't offer any advice without knowing this information. Just saying "same issue" does not provide any context. Thanks!