Hi @kristaevans,
Thank you for informing us here in the Roku Community!
We want to further investigate this issue that you had. Can you please provide the following information below?
- Could you send us a photo of the problem that you had?
- May we know where you are watching this movie? (The Roku Channel, Hulu, Amazon Prime Video, etc.)
We'll wait for your response.
Thanks, John
John
Roku Community Moderator