Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Elkay
Newbie

Roku Channel is not working

The Roku channel is not working on my Roku Ultra.  Other channels are working fine.  this one worked a few days ago, but not since then.  

3 REPLIES 3
makaiguy
Community Streaming Expert

Re: Roku Channel is not working

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to get its latest version may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key on the Roku remote and choose Remove channel option.
    [Note: If this channel is one for which you have a paid subscription through Roku, there will be a "Manage subscription" option instead. Click this and cancel your subscription. (It will continue to run for the rest of the prepaid subscription period, but will not auto-renew at that point. You can resubscribe then if you like.) Now the "Remove channel" option will be shown.]
    This will remove the channel from ALL Rokus linked to this Roku account.
  3. IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
    Restart the Roku to clear its memory. Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System. Repeat on any additional Rokus linked to this Roku account.
  4. Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.
    Notes:
      The channel will be added to the END of each Roku's channel grid.
      On other Rokus linked to this Roku account you may need to force an update to get immediate installation: Settings > System > System update. 
  5. If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Stingray
Reel Rookie

Re: Roku Channel is not working

As of Saturday when I open the Roku channel it opens up to the movies. When I click play it just reverts back to won't. The movie will not open no matter how many times I hit play. Roku TV woke plays but the movies wont.

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Stingray
Reel Rookie

Re: Roku Channel is not working

I remove roku roku channel app. Went to system and restarted my device then reinstalled the router app. No change. I download the app from rokus app section.

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