Channels & viewing

[MountTremperMan]

We have a Roku Premiere.  We have the latest Roku app on our Iphone XR.

The app cannot find the device so we cannot use it as a remote.  We have followed every step in the Roku protocol to address this issue.  This includes repowering everything; checking connectivity; confirming we are on the right network; enbaling detection in the Roku device's settings; manually entering the device's IP address.   No change in outcome.  Roku Support has been non responsive.   What now?   Many thanks.

[DBDukes]

What version of the app you are running? When you launch it, there's the user icon at the top right. Click that. There's the whole "sign in" and other info. At the bottom is the software version. I have an iPhone 12 and an iPhone X that's running 7.6.0.6. Is your iOS up to date? Once that, is there an update for the Roku app?

[MountTremperMan]

Both IOS and the Roku app are confirmed latest updates.  Still no change. 

[DBDukes]

Which Roku device (to include model number)?

Do you know if you're connected to your 2.4 GHz network with the Roku? Or is it connected to the 5 GHz network? 

Is your iPhone connected to the same network (2.4 GHz/5 GHz)?

Also, does your iPhone have WiFi Assist enabled? Settings > Cellular > [way down at the bottom] Wi-Fi Assist

If so, disable that. What that does is if your iPhone thinks your WiFi connection isn't strong, it'll switch to cellular. The description is there on the iPhone. Anyway, if your phone switches to cellular, it won't see anything on your network. Make sure that's off.

[Eaq5003]

Nope that doesn’t work either. Tech is great when it works.