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violetchloe
Reel Rookie

Roku 4K won't play YouTube channel

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My Roku 4K won't play the YouTube channel and freezes the entire tv when I attempt to gain access to it.  Will this be addressed and does the Roku Ultra HD 4K HDR allow access to YouTube?  Thank you for your time.  Central Kansas

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1 Solution

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RokuDanny-R
Retired Moderator

Re: Roku 4K won't play YouTube channel

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@violetchloe

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more, specifically in that order.

Does this clear up the issue you are seeing? Please keep us posted what you find out.

 

Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

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2 REPLIES 2
RokuDanny-R
Retired Moderator

Re: Roku 4K won't play YouTube channel

Jump to solution

@violetchloe

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more, specifically in that order.

Does this clear up the issue you are seeing? Please keep us posted what you find out.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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violetchloe
Reel Rookie

Re: Roku 4K won't play YouTube channel

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Thank you so much, Danny!  It worked.

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