I signed up for Britbox through Roku. I've noticed differences between non-Roku Britbox series, and just Britbox. Currently I can't get the final episode of "Reyka" (ep 😎 on my Roku Britbox. What's up?
I have the exact same problem. The series finale of "Reyka" (episode 😎 is MISSING. I see that "Kariza D." assured another subscriber last month that this would be investigated. Since then, zero followup or even a status report. What's going on? (Note that this happened to me once before with a series on ROKU/ACORN channel. Last episode missing. Roku Customer Support never solved this and I ended up cancelling my subscription via Roku.) Now this is happening on a BRITBOX series. What's going on, folks?
Thanks for reaching out and we do apologize for the inconvenience this has caused you.
It looks like the issue was resolved on August 29th. Could you confirm if the series already shows episode 8 on your end? You can also try running a channel update on your device. To do this, please follow the steps below:
On your Roku home screen, scroll to the channel you want to update.
Press the star button on your Roku remote.
In the pop-up that opens, select Check for updates.
Thanks very much, Kariza, for your super-fast response to this issue! The missing episode (which was the series finale) did show up and I was able to view it. Thanks also for the tip about updating an individual channel. I didn't know that could be done.
BTW, I tried the doing the * on the Roku remote for the Britbox channel. Got the pop-up. However, there was no option to update the channel. This is what was displayed:
Britbox on The Roku Channel
Version 6.0 Build 15
Interestingly, all of my other channels (including The Roku Channel) include the option to "Check for Updates." Britbox is the only one that doesn't have that. Perhaps because I'm subscribing via Roku and when that channel updates it also updates other channels subscribed to via Roku? The version & build on The Roku Channel are 6.0 & 15, which is also what the Britbox channel says. FYI, FWIW!
Unfortunately we are not able to reproduce the issue you are experiencing. Have you already tried removing The Roku Channel, restarting your Roku device, then adding the channel back again to see if you are seeing the same issue occur?