Channels & viewing

[molobabe]

I’ve been struggling with this problem also. It happens on my Roku tv but not on my iPhone. I’ve been in contact with Acorn support and have done everything they suggested but the problem still persists. Incredibly frustrating.

[Barnettm]

I received this email from AcornTV today.   What do you think? Is it the same suggestion that was brought up before and didn’t make a difference???

[Oregonlj]

I can't see the email

[Barnettm]

[Oregonlj]

Marsha your email was the same thing that other people in this forum have already tried.

[molobabe]

Been there, done that (and more suggestions received from Acorn). Didn’t work.

[Barnettm]

I guess I forgot to mention that I laughed at the email knowing that we have all tried their solution before and it changed nothing

[siamhie]

@Barnettm 
If your AcornTV version is 4.9 build 220630 then nothing has changed.

I got a replay to my second email I sent on Sunday Sep 18th where I told them that this problem has been ongoing since Aug 1st and this is the reply. Let's see what happens.

Acorn TV <support@acorn.tv>
To:
Mon, Sep 19 at 11:51 AM

Dear,

We appreciate your patience while we further looked into the issue. We’ve made some updates on our end and all should work properly now. Please reach out should you have any further issues or questions, we're happy to help!

Best wishes,
The Acorn TV Team

To:Acorn TV
Wed, Sep 21 at 8:14 AM
It's still not working. Tried updating the channel and no new updated came through. Still on version 4.9 build 220630. I tried resuming episode 3 of Deadwater Fell from 17:49 and the show started from the beginning.

[molobabe]

Hate to say this but I’ve basically given up. Now I just have to weigh the value of Acorn programming versus the inconvenience of this problem. This really does pi$$ me off, though.

[colby2]

I agree.  I hate having to watch the beginnings over a show again.