When I go to resume any episode, the program starts from the beginning no matter how far along I am. I've been messaging Acorn support back and forth since Aug 2nd. This is what we have done to try and resolve the issue. (this happen with both of my devices)
1. remove the channel and add it back
2. remove the channel, restart the device and add the channel back (clear the cache)
3. Acorn support removed all the programs from my watchlist and logged me out on their end. (I kept a screenshot of my list)
4. I removed all the programs from my watchlist, logged out of Acorn, removed all my channels from the main screen (9) then did a factory reset on the Roku.
In the meantime support has offered a free-month trial for the inconvenience and passed this on to their tech team. I was wondering if anyone else is experiencing this?
Acorn TV: version 4.9 build 220630 Roku Ultra: version 4800X Serial number: X01000SVPETJ (living room) Serial number: X010003HE65X (bedroom) Software version: 11.0.0 build 4193-C2 (same)