Channels & viewing

[siamhie]

When I go to resume any episode, the program starts from the beginning no matter how far along I am.  I've been messaging Acorn support back and forth since Aug 2nd. This is what we have done to try and resolve the issue. (this happen with both of my devices)

1. remove the channel and add it back

2. remove the channel, restart the device and add the channel back (clear the cache)

3. Acorn support removed all the programs from my watchlist and logged me out on their end. (I kept a screenshot of my list)

4. I removed all the programs from my watchlist, logged out of Acorn, removed all my channels from the main screen (9) then did a factory reset on the Roku.

In the meantime support has offered a free-month trial for the inconvenience and passed this on to their tech team. I was wondering if anyone else is experiencing this?

Acorn TV: version 4.9 build 220630
Roku Ultra: version 4800X
Serial number: X01000SVPETJ (living room)
Serial number: X010003HE65X (bedroom)
Software version: 11.0.0 build 4193-C2 (same)

[RMurray]

I'm experiencing the same loss of functionality on a ROKU Ultra, same build as you noted, 4.9.220630. Just started in the past week or so.

[nancyjf]

I also have the same problem.  Extremely frustrating.

[RMurray]

The problem seems to be specific to Acorn. I've also contacted Acorn support to see what they have to say about a fix.

[RMurray]

Same problem on a different ROKU device, a 3930X ROKU Express running software version 11.0.0 build 4193-AE.

[dogbrain]

Yes siamhie - I am.

George

[siamhie]

So it seems to be devices with software version: 11.0.0 build 4193.

[mossymissy]

Yes, I am a new acorn subscriber. Resume always starts the episode over. 

[Speck]

I have been having that same problem since I bought my Roku Express 4 K two weeks ago. Very annoying and disappointing. Hope they fix it soon.

[Muskokagirl]

Same trouble with mine.

Lynne