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Funkenheimer
Level 7
‎12-10-2022 05:22 PM

Reset device, now I can't access B1G+ subscription

I reset (unplugged, plugged back in) device 2 days ago. Now I can't access my B1G+ subscription. 

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2 REPLIES 2
HDMIGuy
Level 15
‎12-10-2022 06:41 PM

Re: Reset device, now I can't access B1G+ subscription

@Funkenheimer Can you open the B1G+ app and go to your profile?  If so are you logged in?  It may be that when you reset your device you were logged out of the B1G+ app.

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Funkenheimer
Level 7
‎12-11-2022 07:36 AM

Re: Reset device, now I can't access B1G+ subscription

We did this. Still can't access.

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