Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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agile4
Reel Rookie

Removing Channels exceedingly slow/failed

I started trying to remove channels that I don't need. For example, I selected Spectrum and it has been sitting on the Removing Channel box with the spinning circle for 10 minutes.
I have the same issue when I try to add a theme. I have left that one running for over 30 minutes with no success.
Any clues?
Roku 4K

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5 REPLIES 5
BillieAnnie
Roku Guru

Re: Removing Channels exceedingly slow/failed

Have you tried restarting your Roku, modem and router?

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makaiguy
Community Streaming Expert

Re: Removing Channels exceedingly slow/failed

Settings > System > System update will show you your current Roku version number. Down in the lower left corner of this screen it will also show you when this version was installed.

Roku operating software version 11 is in the process of gradually rolling out, individual Roku installation by individual Roku installation, by some schedule known only to Roku. Various problems are being reported with this new software version. Does the beginning of your problem coincide with Roku 11 being installed?

In past major Roku updates, I've found that updating the Roku software may not automatically update all channel apps that have new versions to accommodate the Roku update. Manually running an additional update check as soon as you receive the Roku update can make sure you have the latest versions of all your channel apps and prevent many update-related problems (Settings > System > System update > Check now).

Despite having had access to the Roku update as it was being developed, some channels may take a few more days for their developers to issue needed updates, so a manual update check is a good first step when running into specific channel problems.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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agile4
Reel Rookie

Re: Removing Channels exceedingly slow/failed

Thanks for the quick reply.
This is a new device and I haven't tried doing this stuff on the other 2 or 3 that I have (use infrequently).
I am on 10.5.0, Build 4208. Checking for update just updates individual channels, like Paramount+, etc.
My Internet connection is good, as a note.

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agile4
Reel Rookie

Re: Removing Channels exceedingly slow/failed

Yup. First thing that I did. No luck.

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renojim
Community Streaming Expert

Re: Removing Channels exceedingly slow/failed

Can you connect to your phone's hotspot to see what happens?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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