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mlogger
Level 8
‎03-04-2021 08:06 PM

Remove old HBO MAX user data from Roku express 3930X

Tried everything in the menu including factory reset to get rid of the original HBO MAX user data. Also tried to cancel from the Roku by using my iPad to “sign out other devices” (didn’t work), & unplugged for 4 hours (didn’t work). This Roku Express is stopping  me from inputting & signing into my new HBO MAX account by preventing removal of the original account data! Are these companies in cahoots or what? Please help! 

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RokuDanny-R
Roku Employee
Roku Employee
‎03-05-2021 02:31 PM

Re: Remove old HBO MAX user data from Roku express 3930X

@mlogger

Thanks for the post.

Can you please clarify the issue you are experiencing? Is this your device originally, or was someone using this device before?

With more specific information regarding what you are seeing, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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