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UncleRobMac
Reel Rookie

Remove a channel linked to another person

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I've been using a family account owned by my brother, Paramount+.

I want to remove and install the Paramount+ account I get from Walmart for free.

No matter how I remove the Paramount app from my Roku Express, reboot,reinstall it defaults to the original brothers account. I never get a chance to enter new email and password.

Help!

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JWS9518
Streaming Star

Re: Remove a channel linked to another person

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Try going to settings in the app and try to sign out. Then if you want to use your account, go back to settings and sign in with your account information.

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5 REPLIES 5
JWS9518
Streaming Star

Re: Remove a channel linked to another person

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Do you have multiple devices all under one family account?

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UncleRobMac
Reel Rookie

Re: Remove a channel linked to another person

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No, I only have one Roku device and account. My brother has no rokus or account.

 

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JWS9518
Streaming Star

Re: Remove a channel linked to another person

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Try going to settings in the app and try to sign out. Then if you want to use your account, go back to settings and sign in with your account information.

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UncleRobMac
Reel Rookie

Re: Remove a channel linked to another person

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DAH!

YES, that was problem.

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JWS9518
Streaming Star

Re: Remove a channel linked to another person

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Glad it worked for you.

If you brother no longer uses that P+ account, I would make sure he checks that he has deleted any auto renew on his Paramount account by logging into their website, so that he doesn't get charged any longer.

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