Channels & viewing

[Rejith]

I have done payment for subscribing Hotstar,but could not access to it.Evenif I have contacted Hotstar,they asked me to contact Roku.

[muhammadfs]

I am facing the same issue. Did you find something?

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@Rejith wrote:

I have done payment for subscribing Hotstar,but could not access to it.Evenif I have contacted Hotstar,they asked me to contact Roku.

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[Rejith]

No..

[RokuMary-F]

Hi @Rejith @muhammadfs,

Thanks for reaching out to the Roku community!

I'd be happy to look closely to see how we can help get you up and running.
A few questions here to better understand what you're experiencing: 
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

With more information, we will be able to assist you further.


Best regards,
Mary

[muhammadfs]

Yes my LG TV is attached with the roku device. The main issue here is that I added the hotstar channel via roku and then paid the subscription. However, after inserting my card details the TV showed that there is a problem in connecting to the hotstar but y card has been charged and the hotstar subscription bought. I can see hotstar subscription in my roku account, however the email details i mentioned in the subscription shows that the email ID is not found in the database. strange!!! If I will be able to retrieve the email ID on which the hotstar subscription is charged I would atleast be able to login to the hotstar through my laptop, if not through the TV.  

[RokuDanny-R]

@muhammadfs

Thanks for the post.

Where are you currently located?

With more detailed information we will be able to assist you further.

Thanks,
Danny