Channels & viewing

[SD266]

I click on the CBS channel starts to load then goes back to the channel menu. I've done everything I could think of to try to fix it but still doesn't work. Please help!!  Thank you

[DBDukes]

@SD266 

Try this:

1. Remove the app
2. Reboot the Roku
3. Reinstall the app

All three steps in order. Does that resolve it?

[SD266]

Thank you for replying back to me. 

No, it still doesn't work. I have done that many times already.

It wants to load but kicks it back to the channel menu.

[Michelle3]

@SD266 

You would need to leave CBS feedback here: https://www.cbs.com/showfeedback/

FYI, @DBDukes is correct about the remove/restart/reinstall order.  It is always 1, 2, and 3.  Some people have done 2, 1 and 3, some have done 1, 3, 2 and some have done just 1 and 3, but none of those orders are the same.

~ Jordan

[SD266]

Thank you. I will try that.

[SD266]

The CBS channel still does not work. I've done the different ways of deleting, restarting, and reinstalling CBS and it's still does not want to work. I've even emailed CBS from the link. Still need help please!

[Michelle3]

@SD266  I would guess that Paramount Global, which owns the CBS network subsidiary, is probably aware of the issue — if all the other channels/apps work fine on your Roku device, then the issue appears to be the fault of the CBS channel.

~ Jordan