Channels & viewing

[GregoryBoen]

Different guy here but the same problem.  I have been using Roku on my Firestick for over a year but in the last 2 weeks, it won't allow my shows to start.  The Roku page comes up with my name, then I select a show and it comes up to its homepage but when I click to start or resume, it says "Playback unavailable at this time, try back in a few minutes" or "Playback not allowed".  I have verified my internet connections and bandwidth, I have restarted my Firestick, I have logged out of Roku and logged back in but I still have the same problem.

[RokuNimfa-C]

Hi @GregoryBoen, 

Thanks for reaching out here in Roku Community. 

We'd like to know more about the issue you are experiencing with the Roku channel on your Firestick. Does the issue only occur on The Roku Channel or all channels on your device? Have you tried to remove the channel and see if it helps? If you haven't tried it yet, you can remove The Roku Channel and re-install it.

Keep us posted on how it goes. 


Regards,
Nimfa

[GregoryBoen]

Hi, it is just on the Roku channel that the shows are not working.  I will try deleting the channel and reloading it.

Thanks,

Greg

[RokuNimfa-C]

@GregoryBoen 

Thanks for the response. 

We appreciate you doing that. Hope it helps. Keep us posted on how it goes and we're glad to follow up. 


Regards,
Nimfa