Can you please provide more detailed information about the issue you are experiencing? Can you please provide us the following information:
• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) • are you able to play content on other channels • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID) • steps to reproduce the issue you are seeing • can you provide an image of what is happening on screen
With more detailed information, we will be able to assist you further.