Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Re: Live TV - 'Recent Channels' not working

Model 3820x

 name streaming stock 4k

id 30e54c01-ea3a-5f0eb651-317aa5d3940e

 version 11.5.0

 connection wifi

 no recent channels will show up NO MATTER WHAT YOU TRY! tried EVERYTHING

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Retired Moderator

Re: Live TV - 'Recent Channels' not working


Thanks for the post.

Can you please provide more detailed information about the issue you are experiencing? Can you please provide us the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• are you able to play content on other channels
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing 
• can you provide an image of what is happening on screen

With more detailed information, we will be able to assist you further.


Danny R.
Roku Community Moderator
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