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CurtisThomp
Level 7
‎07-16-2021 08:27 AM

Re: Closed Captions turning on by itself

Just wanted to mention that I've experienced this in recent weeks as well using my Roku Premium. I haven't noticed this issue on my TCL Roku TV, though. I don't recall which app I was using the first time it happened, but the most recent occurrence was using Disney+.

 

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RokuMary-F
Roku Employee
Roku Employee
‎07-19-2021 10:29 AM

Re: Closed Captions turning on by itself

Thanks for posting in the Roku Community, @CurtisThomp.

Does the issue only occur on Disney+ or all channels on your Roku device? 

We would recommend taking a look at our Support page for more information regarding how to manage closed captioning: How do I enable closed captioning? | Official Roku Support 

Please keep us posted on what you find out.

Regards,
Mary

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