Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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blahdeedo1
Level 7

Re: ROKU Channel keeps freezing the picture about every 20-30 seconds, but the audio keeps playing.

I'm having the same issue with my Roku channel...I've been watching Brothers and Sisters, thought it might be something with the show itself, but now that you mention it, certain commercials do seem to create the problem...Dove being one of them.  I have to exit the channel and restart the episode each time.  Happens on both of my tvs.  Sure hope they fix this problem soon.  Very frustrating.  

RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU Channel keeps freezing the picture about every 20-30 seconds, but the audio keeps playing.

@Dlila @blahdeedo1

Thanks for the posts.

I have passed along your concerns to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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cara0821
Level 7

Re: ROKU Channel keeps freezing the picture about every 20-30 seconds, but the audio keeps playing.

Mine is doing this as well. It started two days ago with the screen jumping around occasionally. Now everything I watch, doesn't matter if it's on the roku tv or my fire stick thats plugged into the TV, it plays for 15 to 20 seconds and then freezes, audio still plays, 10 seconds later the picture catches back up. I've tried resetting my firestick, ruko tv, reset picture settings, factory resets, checked all cords and outlets, did a cold reboot nothing. I did see something on another website about clearing out that cache. Home button 5 times, rewind twice, fast forward twice, that actually seemed to work hopefully it stays working or I'm switching to a fire TV. I've loved roku for years but seems like every roku TV I buy new only lasts 1 to 2 years. 

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MStewart40
Level 7

Re: ROKU Channel keeps freezing the picture about every 20-30 seconds, but the audio keeps playing.

So, this has been a problem since Jan, yet ROKU has no answer or resolution to the problem! Mine started doing this about a month ago, but I'm seeing problems on more of my Roku devices then just this, stopping program with a loading always at 33% have to back out and restart program then it's fine. Not an internet problem as I do a test and it's fine! Starting to wonder about the value of Roku.

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Kingtubo
Level 7

Re: ROKU Channel keeps freezing the picture about every 20-30 seconds, but the audio keeps playing.

Just got my brand new Streaming 4k and on multiple channels it is locking up the picture while the sound continues.  I back out of the channel and restart, watch the required commercial (again), and it does it again, and again.  Tried removing the channel and reloading and that didn't work.  Unplugged it and plugged it back in and that fixed it for awhile.  Sad. Should I return and try another or just give up and go back to their competitor?  Please advise.

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MStewart40
Level 7

Re: ROKU Channel keeps freezing the picture about every 20-30 seconds, but the audio keeps playing.

I really don't know what to recommend. Roku, doesn't seem to be fixing this issue, it's only on their channel yet they don't address it! I have read of this problem back as far as 2021, ROKU STEP UP AND ADDRESS THIS ISSUE!!

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RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU Channel keeps freezing the picture about every 20-30 seconds, but the audio keeps playing.

Hi everyone,

Thanks for the posts.

We would recommend rebooting your wireless network to see if that helps resolve the issue you are experiencing.

For troubleshooting purposes, have you tried connecting our Roku device to an alternate wireless network, such as a mobile hotspot, to see if you are experiencing the same issue?

Please keep us posted what you find out and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Gootus
Level 7

Re: ROKU Channel keeps freezing the picture about every 20-30 seconds, but the audio keeps playing.

Danny, I have tried every suggestion for remediating this problem and nothing works for more than a week.  I am very frustrated and it appears that many people feel the same.  Surely, this is a you problem and not an us problem.

 

I am ready to say goodbye to ROKU if you can’t find a way to remedy this for good.

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Michelle3
Level 15

Re: ROKU Channel keeps freezing the picture about every 20-30 seconds, but the audio keeps playing.

@Gootus  OK well good luck when you go bye bye to Roku and stuff like that, because they were the first company to manufacture major streaming players, dating back to 2008 when they co-manufactured a player with Netflix, and are considered America’s #1 TV Streaming Platform.  All the streaming players manufactured by other companies in the digital media product industry are simply knock-offs.  By the time Roku manufactured devices with analog outputs and a 4:3/16:9 setting, all the other streaming player manufacturers only made players only supporting 16:9 and HD outputs.  The last Roku model with analog outputs and a 4:3/16:9 setting is the Express+ 3910 (which I own), released October 2017 and discontinued in summer 2018 in favor of the Premiere+ 3921.  Since then, none of the major streamers were being produced with analog output ports anymore.  Do remember that analog TV sets have became obsolete and gone bye bye since the late 2000s/early 2010s, in favor of the HD sets.  Generic Android boxes which are still made today with analog outputs are the worst streamers in history.  I’d recommend a major player over a generic brand player any day. 

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU Channel keeps freezing the picture about every 20-30 seconds, but the audio keeps playing.

@Gootus

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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