Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Bytes
Level 7

ROKU Channel crashes when navigating to empty thumbnail

Jump to solution

Problem with Roku Channel app crasjing

The first thumbnail in the "continue watching" list is greyed out.   When I navigated done from the featured list it navigates to this thumbnail and automatically bumps me out back to the Roku home screen.

I've tried ijinstalling and reinstalling the Roku Channel app to no avail.

Labels (1)
0 Kudos
1 Solution

Accepted Solutions
Hagberg
Level 7

Re: ROKU Channel crashes when navigating to empty thumbnail

Jump to solution

Roku may have fixed the problem (as of 11:30 pm on 12 Feb, at least), as I no longer have any grayed out boxes showing up. Fingers crossed.....

View solution in original post

6 REPLIES 6
SanDiego
Level 7

Re: ROKU Channel crashes when navigating to empty thumbnail

Jump to solution

Same with me, very annoying!! Is there a fix!

0 Kudos
thebair
Level 7

Re: ROKU Channel crashes when navigating to empty thumbnail

Jump to solution

Mine is doing the same thing. answers????

0 Kudos
Hagberg
Level 7

Re: ROKU Channel crashes when navigating to empty thumbnail

Jump to solution

Ditto. I was on chat and was advised to check for updates, then restart. The gray boxes were still there, but I could click on them and watch the show. Then I couldn't. I agree, very frustrating. Icing on the cake.....I got booted from chat! Incidentally, I only get kicked out of the Roku channel from the Continue Watching row.

This is on a Roku TV.

0 Kudos
boogernose
Level 18

Re: ROKU Channel crashes when navigating to empty thumbnail

Jump to solution

Dont use it.

You wont blow up.

---A problem clearly stated is a problem half solved---.
0 Kudos
Hagberg
Level 7

Re: ROKU Channel crashes when navigating to empty thumbnail

Jump to solution

Roku may have fixed the problem (as of 11:30 pm on 12 Feb, at least), as I no longer have any grayed out boxes showing up. Fingers crossed.....

RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU Channel crashes when navigating to empty thumbnail

Jump to solution

Hi everyone,

Thanks for the posts.

As @Hagberg mentioned, we would recommend manually checking for an update on your Roku device to see if you are still experiencing an issue.

For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos