Channels & viewing

[winsome48]

Recently the Viki homepage changed from something really good to something bad. The new homepage is impossible to deal with. I have expressed my displeasure to Viki and was recently told it has something to do with what they are calling a Roku update. No other facts have been put forward. Does anyone know anything about this?

[RokuKariza-D · Accepted solution]

Hi @winsome48

Thanks for the post.

Please be advised that Roku only rents and transmits the channel and is not responsible for its content and interface. Those are directly chosen by the respective channel and we have no control over the programming or operation of it. We would recommend contacting the channel directly for more information and assistance.

We appreciate your understanding.

All the best,
Kariza

[Poojoe]

I sent a message earlier that I believe that the problem is Roku, not Viki.  This problem of half the access information being  missing on Roku Viki does not 3xist on Viki on Amazon streamingdevices.

[RokuDanny-R]

@Poojoe

Thanks for the post.

Can you please specify the issue you are experiencing? If you have an issue specifically with the Viki channel, 

you'll want to contact Viki support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

[Poojoe]

The Viki platform changed.  Entertainment is nor organized under country, genres, TV, movies etc on the Viki on my Roku.  The Viki on Amazon and Android devices the platform has not changed and include the above mentioned categories.  The Roku Viki is a challenge to use.  I no longer watch Viki on Roku.

[DMashtalier]

But Roku isn’t launching the Viki app at all.  My Viki subscription is current and I’m able to view Viki from my tablet and iphone.  When I try to launch Viki it takes me back to the home page every time.  

[Sunnsaura]

Same applies to me. It just started the other day and I can watch it from my tablet and even iPhone but cannot open on my Roku stick.  I hope they can fix this issue because that is my favorite channel to watch 

[mookiepoo]

I just switched out to a new Roku and my Viki homepage was like it used to be (could search by country).  As soon as my Roku updated it went back to the crummy Viki homepage that is so much harder to use.  So it MUST be a Roku issue.  The "resolution" posted here is NOT helpful. 

[RokuDanny-R]

@mookiepoo

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny