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Niniforever13
Level 7
‎01-20-2021 09:25 AM

Purchasing Roku apps

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How come when I purchase channels on the website they do not pop up on my home device? 

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renojim
Community Streaming Expert
‎01-20-2021 12:22 PM

Re: Purchasing Roku apps

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They won't show up immediately.  Check for updates from Settings->System->System update.  Keep in mind that if you have an older device some newer channels won't be compatible and if you have a really old device it's possible that no channels can be added any longer.

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renojim
Community Streaming Expert
‎01-20-2021 12:22 PM

Re: Purchasing Roku apps

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They won't show up immediately.  Check for updates from Settings->System->System update.  Keep in mind that if you have an older device some newer channels won't be compatible and if you have a really old device it's possible that no channels can be added any longer.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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makaiguy
Community Streaming Expert
‎01-21-2021 05:56 AM

Re: Purchasing Roku apps

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@Niniforever13 wrote:

How come when I purchase channels on the website they do not pop up on my home device? 

One other possibility comes to mind.  If "on the website" refers to the CHANNEL's own website, you'll need to install that channel's own channel app from the Roku Channel store and log into it with your credentials from that channel's account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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