Channels & viewing

[mang1]

I purchased AWE TV channel on Roku for $2.99 per month.

After the purchase, I am trying to watch the channel.

But Roku keeps giving me this error message:

"Channel inactive - The channel 'AWE' requires purchase for activation. Select 'Purchase' to visit the Channel Store to purchase this channel."

I purchased it already, and it shows in my Roku Active Subscriptions website page.

Whenver I try to click on AWE channel icon on my Roku Home Page, it keeps giving me the previous error message again.

I tried removing the channel, and then restarting Roku, and then re-purchasing / redownloading the channel... I get the same results as before.

Photos attached

How do I fix this?

[AvsGunnar]

@mang1 

If you only have one Roku account, and you are sure that your Active Subscription matches the account of your Roku device that you installed AWE on (Settings/System/About), then try the below steps since you already tried the Remove Channel, Restart Roku, Reinstall Channel procedure.

Try performing a manual system update on your Roku device.

Settings/System/System Update/Check Now [press OK].

Then do a System Restart.

Settings/System/System Restart or Settings/System/Power/System Restart.

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If the above does not work, you may have to reach out to the Channel Developer of AWE. (https://www.awetv.com/roku/).  There is a "Contact Us" link in menu. (https://www.awetv.com/contact/) 

Perhaps @Hector-Roku in billing and the team can provide more assistance if you are still having an issue after performing the above as this may be a Roku pay issue.

[mang1]

I had 2 Roku Device Account associated with my email.

I deleted the 1st Roku device from my account.

Then I went to Settings > System... but did not find a "System Restart"...

I found a Settings > System > Advanced System Settings > Factory Reset

I clicked on Factory Reset.

The device was factory reseted.

However, I tried to subscribe and install AWE channel, but I'm still getting the message again for "Channel Inactive"

Is there someone from ROKU SUPPORT who can help?

[RokuDanny-R]

@mang1

Thanks for the posts.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[mang1]

Thanks

My Roku account online shows the channel under my subscriptions also:

Please help