Help

Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
lane216
Level 8
‎06-09-2021 04:48 AM

Re: Problems with Roku device going back to main screen on its own

Model- 3900X  Roku Express

Serial no.-  YG00D424743

Device ID-  C33850424743

Software version-  10.0.0  build 4200-51

Affected channels are NBC,USA & SyFy...all are Version 7.18. build 2 (all updated on 5/25/21)....Like I said it's all the apps developed by NBCUniversal,others have the same problem with Bravo,E,etc..(all NBCU apps)

Did everything suggested & still not loading.

0 Kudos
Reply
RokuKariza-D
Community Moderator
Community Moderator
‎06-09-2021 09:56 AM

Re: Problems with Roku device going back to main screen on its own

Thanks for the information, @lane216

I have passed this along to the appropriate Roku team for further investigation. Once an update is available, I'll let the Community know immediately.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Reply
lane216
Level 8
‎06-09-2021 11:57 AM

Re: Problems with Roku device going back to main screen on its own

Just received an update & all is well again (on my other 1 upstairs also)..I'll let you know if it happens again..Thank you for the assisstance.

0 Kudos
Reply
Rickthecompgeek
Level 8
‎07-01-2021 12:44 PM

Re: Problems with Roku device going back to main screen on its own

Still not fixed.  2 months later.  Come on. I get 3-4 minutes then back to the Home Screen again.  Hulu. Disney +.  Have deleted and reinstalled them. Tried all the documented fixes.  Roll back to the pre 10 software please!!

0 Kudos
Reply