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Problems connecting to tv provider.

Same topic as many others. "This network is not part of your provider package " Discovery Ch has been in my package for 30 years. Roku doesn't offer me to enter a code. I've re started. Removed app twice and re started tv several times.

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Retired Moderator

Re: Problems connecting to tv provider.


Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.


Danny R.
Roku Community Moderator
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Binge Watcher

Re: Problems connecting to tv provider.

I was  trying to get Fox news but it ask me to log into my provider and gave me a code to enter.I don't know what to do.I am new to Roku.tia

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Roku Guru

Re: Problems connecting to tv provider.

The screen with the code should also give you the URL to go to.  Go there (being careful to enter the URL exactly), and follow the directions there.  (Which is typically some combination of: enter code, select TV provider, log in at your TV provider.)

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Community Streaming Expert

Re: Problems connecting to tv provider.


This can be daunting on your first time through.

Expanding on the reply from @Strega, above:

The screen giving you the code to enter for FoxNews also gives you the URL (web address) you need to go to in order to enter this code.  Go there via the web browser on a computer, phone, or tablet.  Enter the code on that web page as instructed.  As part of the process you'll have to choose the TV Provider you currently pay to give you access to FoxNews, and authenticate it by entering your username and password for that Provider account.

Remember this process, as you'll likely need it for adding other "cable" channels to your Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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