Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Problem with launching Roku Channel

My brand new Roku Ultra won't launch the Roku Channel. Tried several times to reboot, reset to factory settings, etc, but it doesn't work. Getting a bit frustrated with the situation. Please help

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Community Streaming Expert

Re: Problem with launching Roku Channel


Don't do a factory reset for an app not working. That's a lot of work for little return.

Rather, try this:

  1. Remove the app
  2. Reboot the Roku
  3. Reinstall the app

All three steps, in that order.

By the way, you are in the US, right?

Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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