Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Problem with QVC-HSN channel

@Stormieskiki 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Chloe1948
Level 7

Re: Problem with QVC-HSN channel

We are not able to watch QVC or HSN because it either locks up or after a long delay it goes back to Home..

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MelMel
Level 7

Re: Problem with QVC-HSN channel

This is an older topic but now all of a sudden I'm having an issue with my Q/HSN app not starting. You click, the screen goes black and then back to the channel selection/home screen.

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hawk51
Level 7

Re: Problem with QVC-HSN channel

I have seen this a lot lately with various channels/apps on two different TCL Roku TVs.  Restarting the system thru settings has corrected it.  Hope this helps.

RokuDanny-R
Roku Employee
Roku Employee

Re: Problem with QVC-HSN channel

@MelMel

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
MelMel
Level 7

Re: Problem with QVC-HSN channel

I did both suggested solutions. It worked for a while after the second solution of removing the app and readding after restarting but it's now doing it again on another app so I guess I'll be doing it with that one too. I've never had this happen before and now all of a suddenit's two apps in so many days. Odd to say the least.

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