Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jinglz
Level 7

Prime, can no longer find previously purchased movies

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I've had roku for a decade now, so I would consider myself to be savvy to how the device works and the apps with it. For awhile now, when I open prime and go to my stuff, it only shows my watch list. When I search for movies I Know I own, it offers to purchase or rent them. If I open prime on my phone and add my purchased movies to my list, in the roku app it offers that I can buy them, so I know it's not a variation of the movie I'm trying to watch

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RokuDanny-R
Roku Employee
Roku Employee

Re: Prime, can no longer find previously purchased movies

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@Jinglz

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Prime, can no longer find previously purchased movies

Jump to solution

@Jinglz

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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