Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Nzjama6
Newbie

Re: Are you being returned to Home screen after selecting a channel?

Jump to solution

Worked fine last night and early  this morning. Tried opening the app this afternoon and it kicks me right back to the roku Home Screen.  Did see there was an update today tho..

Elsa2
Reel Rookie

Re: Amazon Prime Video crashes back to home screen

Jump to solution

Mine is not working today either

Rmussett
Newbie

Re: Amazon Prime won't open

Jump to solution

Same here. Prime Video app on iPhone on same WIFI network works. 

0 Kudos
Elsa2
Reel Rookie

Re: Are you being returned to Home screen after selecting a channel?

Jump to solution

It is happening to me too. Only Prime channel 

0 Kudos
Jes_c03
Newbie

Re: Amazon Prime won't open

Jump to solution

I am having the exact same problem and have tried everything. I have 2 rokus.  It works fine on the old but not working on the one updated today (new unit). 

0 Kudos
makaiguy
Community Streaming Expert

Re: Amazon Prime Video crashes back to home screen

Jump to solution

They've apparently released a fix.

Highlight the Prime Video app on your Roku channel grid.

Press the * button on your Roku remote, then click on Check for updates.

Mine updated and now works again. Interestingly, the version number shown via the * options button did not change, still:
Version 12.0 - build 2021070213

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
Kastor1
Newbie

Re: Amazon Prime won't open

Jump to solution

Same issue since today. Also tried uninstalling and reinstalling and failed equally…

Jes_c03
Newbie

Re: Amazon Prime Video crashes back to home screen

Jump to solution

@makaiguy thank you! It's working for me now too. 

0 Kudos
Nzjama6
Newbie

Re: Are you being returned to Home screen after selecting a channel?

Jump to solution

Looks to be back up!

Poppy1965
Channel Surfer

Re: Prime Video not working on ANY Roku device

Jump to solution

I’ve found the easy way to fix Prime Video not working on RoKu. Log into you Amazon Prime account and go to Prime Video then go to my devices and fine each RoKu device in you list an delete them. Go back to your RoKu devices and open Prime Video, it will prompt you to register your device. Problem solved. Works every time. You will not loss anything you have saved, movies, users, etc. 

0 Kudos