Channels & viewing

[RokuJharra-Q]

@DanS777 Thank you for your update!

We appreciate your cooperation as we investigate this issue with the appropriate team. If possible, could you please provide the Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID) and the channel build version of your app? Additionally, any information that @RokuTakashi mentioned would be very helpful for our review.

Thank you for your cooperation.

Best,
The Roku Community Team

[dcogburn]

This information has already been posted in this thread.  Additionally, this happens EVERY time so just do your job and reproduce this yourself.  

[Poisoncashew]

Model:  3820 x streaming stick 4K 

Serial number x01700nlsj4e (sohy427lsj4e) 

Software version 14.14. build 7709-cu 

Gc. Version: 12.10.27

Timestamp: 2025-02- 16to 2:10.47z 

Issue ID for e-066-370

Please fix this. It is incredibly frustrating to deal with.

[RokuJharra-Q]

@Poisoncashew

Thank you for sharing your concerns about your Roku device's Prime Video app issues. We've forwarded your issue and info to the appropriate team, and they are working on it!

We will keep you updated as soon as we have more information.

Best,
The Roku Community Team

[catpaws313]

How many complaints is it going to take to resolve this issue? It's been since the end of October when this issue appeared. The Roku developers need to talk with the Prime Video developers and resolve this issue instead of passing the buck to each other, and trying to make it out like each one of our complaints is some isolated incident only happening with our own individual devices.

[RokuJharra-Q]

@catpaws313 

We are aware that some users are experiencing glitches with the Prime Video app on their Roku devices. We understand and want to assure you that we are investigating the matter.

Update: It is under investigation, and we are currently working with the appropriate team to resolve the issue.

We will provide an update once we have gathered more details from our team that is addressing the issue.

Your continued patience is greatly appreciated.

Best,
The Roku Community Team.

[Swami]

Good Lord the wheels move slowly with these tech companies. As somebody who has worked for many startups I understand why this is. But I also understand that it's unacceptable. You guys need to do better. It's been 4 months of this behavior and I'm freaking sick of it

[Sildemad]

I finally got sick of the way instant replay was working on Amazon Prime, did a google search, and ended up here. I’ve also been experiencing this issue for several months.

Model 4802X

Serial X01000YPK9NV

Software v14.1.4 Build 7709-C2

GC v13.2.11

Tracker ID NV-096-887

[BallFamilly]

Same problem, 10 second rewind only goes back one time then freezes until the pause button is pressed to resume playing. 

Model: 4802CA - Roku Ultra

Serial Number: X010009DPVUA (S0R3238DPVUA)

Software Version: 14.1.4•build 7709-C2

GC Version: 13.3.11

Timestamp: 2025-03-15T01:27:32Z

Issue ID UA-105-207

Additionally, this happens on my other Roku Devices whether Stick or console and ONLY with the Prime Video App

[catpaws313]

Everyone with the instant replay issue should post on Twitter and tag @primevideo and @roku. Maybe if enough people post, they can't ignore us any longer.