Recently bought a Roku Express 4K streaming device. Up until yesterday it was all working fine. We have a local Plex media server, and the Roku device was happily streaming programmes from it.
Today, every programme we have tried to watch (including programmes we have already watched successfully) have played a few minutes before cutting out to a black screen for a second or two before resuming. This was repeated at random intervals throughout the programme making it impossible to watch.
Troubleshooting step carried out:
- Rebooted router, NAS drive and all associated networked devices
- Reconnected an old Roku Premiere Device (which has always worked), and still did. It is running the same version of the Plex app, but Roku software 10.5
- Tried different HDMI cables
- Tried different power cables
- Tried different power supplies
- Removed and reinstalled the Plex App on the 4K device
- Tried updating the Plex App
This leads me to the conclusion that the issue is with the latest Roku software update that arrived early this morning UK time (20th April, around 1am BST) as it is the only thing that is different between the old Roku Premiere device and the new Roku Express 4K device.
Please can someone from Roku confirm this is an issue and when will they be supplying a fix for their software.
Many thanks.
EDIT: Now starting to get errors about HDCP as well. Not been able to capture the exact details yet but my partner has reported they have happened several times today whilst using the UKTV Play app. Not sure if all this is related to the latest Roku software update.
Device is a Roku Express 4K 3940EU.
