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marklyn
Reel Rookie

Playon Cloud channel stopped working after recent Roku update

I've been using Playon Cloud channel on Roku for the past year and recently, after a ROKU update, now the Playon Cloud doesn't work anymore.  It will load very briefly and the exit.  I have tried removing the channel and readding it, no luck.  I've contacted Playon but they said that the recent update done by Roku "broke it" and there is no timeline on it being fixed as I think they are dependent on ROKU.  I have several Roku devices and it is the same for all of them.  Is there any way to downgrade the Roku OS so I can have my Playon Cloud channel back?  I really use it a lot and prefer the convenience over the android app.

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3 REPLIES 3
RokuDanny-R
Retired Moderator

Re: Playon Cloud channel stopped working after recent Roku update

@marklyn

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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Ridor
Newbie

Re: Playon Cloud channel stopped working after recent Roku update

I have the same problem, and your reply was of no value. You could have given a hint as to why the update broke the channel or at least an acknowledgement that the update did break the channel. 

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RokuMary-F
Community Moderator
Community Moderator

Re: Playon Cloud channel stopped working after recent Roku update

Hi @Ridor,

Thanks for posting in the Roku Community!

I have a few questions to better understand the behavior you are seeing: 
1. When did this issue first start occurring? 
2. Do you observe this behavior while using any other channel(s) on your device? 
3. Have you tried removing the channel, restarting your device from Settings>System>System restart, then once it loads up again, add the channel back once more to see if that clears things up?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
5. Can you please let us know your device model and your software version, found under Home > Settings > System > About?

Once we have this information, we will be able to investigate further.


Best regards,
Mary

Mary F.
Roku Community Moderator
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