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Craiggredlein
Newbie
‎11-22-2022 08:31 AM

Playing streaming channels

I lost both Netflix  AND AMAZON . THEY STARt a shoe if stops and puts me back in in main menue.

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1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator
‎11-22-2022 10:14 AM

Re: Playing streaming channels

Hi @Craiggredlein,

Welcome to the Roku Community!

We would be happy to see what we can do to help get you back up and running. We'd like to gather more information about the issue you're running into:

  1. Does the issue only occur on Netflix and Amazon Prime Video or all channels on your Roku device?
  2. Are you being prompted with an error message?
  3. What Roku model device are you using?
  4. What troubleshooting steps have you taken so far to try to resolve the issue?

Once we have this information, we will be able to assist you further.


Best regards,
Mary

Mary F.
Roku Community Moderator
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