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Qwikhnds
Channel Surfer

Philo on Roku does not work unless you have latest Roku👎🏾

So apparently older Roku does not work with Philo so because of this I need to but a new stick? This is lousy support on the part of Roku. I don't want to have to invest in a new stick every few years. 

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16 REPLIES 16
AvsGunnar
Community Streaming Expert

Re: Philo on Roku does not work unless you have latest Roku👎🏾

@Qwikhnds 

I have seen this comment posted before regarding Philo, but according to the Philo Support pages, the following Roku devices are supported...

Supported Roku devices
Roku TV C000 A000 8000 7000 6000 5000 D000 E000 G000
Roku Streambar 9102
Roku Smart Soundbar 9100
Roku Ultra 4801 4800 4670 4662 4661 4660 4640
Roku Premiere+ 4630 3921
Roku Premiere 4620 3920
Roku 4 4400
Roku 3 4230 4200
Roku 2 4210
Roku Express+ 3941 3931 3910 3710
Roku Express 3960 3940 3930 3900 3700
Roku Streaming Stick+ 3931 3910 3821
Roku Streaming Stick 3820 3800 3600

https://help.philo.com/using-philo/roku-devices  and https://help.philo.com/using-philo/devices

-----

Through Philo chat, they will confirm that some of their numbers above are wrong (regarding model numbers), but Philo will work on the Streaming Sticks 3810, 381X.  Just a typo on their site.

You can contact via chat, phone etc. to see if particular model is supported. Open 24/7.

https://help.philo.com/requests

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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Qwikhnds
Channel Surfer

Re: Philo on Roku does not work unless you have latest Roku👎🏾

So basically Roku would like me to invest in a new product every few years? I don't think that's an appropriate solution. 

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AvsGunnar
Community Streaming Expert

Re: Philo on Roku does not work unless you have latest Roku👎🏾

@Qwikhnds 

What model number are you currently using? From within Roku, go to Settings/System/About for model number.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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Qwikhnds
Channel Surfer

Re: Philo on Roku does not work unless you have latest Roku👎🏾

This is the reply from Philo. 

 

There it is! 
 
Roku no longer supports the model 3500x so they are no longer pushing updates. 
 
This will explain why Philo is not working on the Roku tv but it is on the Firetv. Here is a link to our support site that shows are supported Roku

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DBDukes
Community Streaming Expert

Re: Philo on Roku does not work unless you have latest Roku👎🏾

@Qwikhnds 

Philo should work on Roku TV. If it doesn't, that issue needs to be worked. The models that aren't supported are really old Roku devices.

By the way, the Roku models that do support Philo go back to 2013, so "every few years" isn't really a good argument. Fire TV didn't even exist in 2013.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

AvsGunnar
Community Streaming Expert

Re: Philo on Roku does not work unless you have latest Roku👎🏾

@Qwikhnds 

Ahhhh.  Yes, the 3500 has entered the "Legacy Device" classification  It can no longer be updated past OS 11.0.  

Many of these older devices will still work, depending on what content you are watching.  However, may not work (usually will not) if channels/apps update their channels.

In the above case, you are correct.  If you want Philo, and most of the newer channels/apps then you will need a newer Roku device. 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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Qwikhnds
Channel Surfer

Re: Philo on Roku does not work unless you have latest Roku👎🏾

Not sure how that is relevant to my post. Few means three more.  Your response was not needed. 

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Qwikhnds
Channel Surfer

Re: Philo on Roku does not work unless you have latest Roku👎🏾

Thank you. Seems I have a Legacy device. Interesting this is the only App that has an issue. Lesson learned if I buy another Roku device I'll buy it from Costco so I can return it every time it falls into this category. 

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AvsGunnar
Community Streaming Expert

Re: Philo on Roku does not work unless you have latest Roku👎🏾

@Qwikhnds 

This is the only channel/app you noticed so far, but this is because Philo discontinued supporting older device models.  Many Roku users happily stream with the older Roku models because they use channels/app that still support their older models.

Need to realize that device support is dependent on the channel developers.  It is up to them how many device models and OS revisions they want to keep writing code for.  Also, some channels cannot support the much older devices because of hardware limitations.

Best thing to do is go to Roku's product page and see what the current device offerings are.  https://www.roku.com/products/players.  I also prefer to buy them in a store because of the easy return policy if needed.  Pay attention to the model numbers when you decide on the device you want.  Roku often uses the same name for a device, so you want to make sure you are getting the latest model "number" available for that particular model.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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