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ldb407
Level 7
‎06-18-2021 08:22 AM

Peacock on Roku not coming on; just shows peacock logo

 
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RokuMary-F
Community Moderator
Community Moderator
‎06-19-2021 08:26 AM

Re: Peacock on Roku not coming on; just shows peacock logo

Hi @ldb407,

Thanks for reaching out to the Roku community!

I understand that you have a playback issue with Peacock, does the issue only occur on a specific channel or all channels on your Roku device? What Roku model device are you using?

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
You may also refer to this link: How do I resolve channel playback issues? | Official Roku ...

Let us know if there's any difference after.

Many thanks,
Mary

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