You didnt mention your Roku model # or firmware version (Settings/System/About) or app version (highlight the app and press Options (*) on the remote).
FYI, the correct procedure to re-install an app on Roku:
1) Remove the app (Highlight the app, press the Options (*) button on the remote, then Remove)
2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!
3) Re-install the app
(If you dont restart, settings/cached data associated with the app are left behind and it wont be a clean re-install)