Channels & viewing

[GMac]

I have the Roku Premier+.  As of yesterday evening, 11/17/2021, after an overnight reboot and upgrade to firmware 10.5.0, these channels won't play.  Either due to a protected content license error or just OOPS, some sort of error occurred.

[makaiguy]

In the past, I've found that updating the Roku software may not automatically update all channel apps that have new versions to accommodate the Roku update. Manually running an additional update check as soon as you receive the Roku update can make sure you have the latest versions of all your channel apps and prevent many update-related problems (Settings > System > System update > Check now).

And for good measure, I always do a System Restart after updating. Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System or Settings > System > Power

[makaiguy]

There is also a problem with Roku 10.5 being reported with Premiere+ units connected via RCA cables instead of HDMI, involving protected contact errors on the Prime Video app.  Once this pops up on Prime it prevents access to other channels.  A Roku restart allows access to thise other channels.

The last report I've read indicates that Prime's latest update eliminates the error when running Prime, but still screws things up for subsequent channel access until restarted.  So keep doing those manual channel updates to be sure you have the latest version of the Prime app as they are released.

[EmmieDasinger17]

Having these issues for days ... roku help! Tried to send in help request and it kept giving an error... 

[GMac]

I've done the channel update multiple times, checked for firmware updates, rebooting the Premier+ after each check with no change in the result.

I didn't get these issues until the latest firmware update.

[GMac]

And I'm using an HDMI 1.4 cable from my TV to the Roku.  Also tried wired and wireless connection, one at a time, then both at once.  I went back to the wired connection, Gigabit ethernet with a 250 Megabit internet connection.

[RokuDanny-R]

@GMac

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Thanks,
Danny