Channels & viewing

[mjhatten]

I have Roku devices at two homes on two different networks.  I previously installed the Peacock app in my account.  My home TV does not show the app, my vacation home TVs works perfectly.  When I do a app search on my Home TV, the Peacock app is not listed.  When I access the Roku web app, Peacock shows as installed.

Thoughts?

[renojim]

Are the homes in two different countries?  Are you sure that both devices are linked to the same Roku account (email addresses shown under Settings->System->About should match).

[Feliciasmith]

 I am having the same problem and both of mine are in the same house.  Now one is older model Roku Stick and one is the new Express I believe.  But the Express has it and the Stick does not and I can not find it.  Is it possible that the Stick is too outdated?

[Tivoburkee · Accepted solution]

Peacock picks what roku versions their channel will work with, if its too old it won't have the channel even if its on your account. I have insignia roku tv that doesn't have peacock app, but my tcl and hisense roku tv's do, they are newer. Take it up with peacock or upgrade. You can add a newer stand alone roku like the express to your roku tv for newer channels. Like apple tv isn't on my insignia roku tv either, which is 2016 model.