Channels & viewing

[Fotos2]

I upgraded Paramount+ from monthly to annual and now I am not able to sign in or view anything on Paramount+. I called support but nothing. What is going on? 

[RokuJharra-Q]

@Fotos2 

Thanks for sharing your issue! I'm here to help.

Could you check your Roku subscriptions? Just head over to my.roku.com/subscriptions and log in to your Roku account. You’ll see a list of your active subscriptions and their renewal dates. After you’ve checked that, try updating your channels by highlighting the app, pressing the star button, and selecting "Update." Then, give the Roku device a system restart.

Hope this helps!

Roku Community Team

[Fotos2]

My monthly subscription ended on March 2nd and the annual subscription started on March 2nd to 2026. I’ve done a system restart twice. I can only sign out when i start the App but I don’t get a ‘sign in’ option, it appears to be a loop with no sign in capabilities.

[RokuJharra-Q]

@Fotos2 Thanks for the update!

If your Paramount+ subscription isn't working on Roku, try restarting your Roku, uninstalling and then reinstalling the Paramount+ app, or making sure your subscription is active and your payment info is up to date.

Need more help? The accounts and subscriptions team will gladly assist you. You can reach them here: Roku support website and press the Check support options.

Thanks,
Roku Community Team

[CMOS-12]

1. We thought of uninstalling the app. But ROKU will not show the Remove option when it knows the account is active. That is a problem for trying this solution.

2. So, we are signed in. If we try to complete the connection following the prompt of the Paramount+ app, it presents a set of providers to choose from but, our provider (ISP, metronet) isn't listed.

3. It appears to be a catch-22. It seems that the only option now is to cancel the subscription, remove the app from ROKU (when it thinks the account is no longer active), and start over. 

[Strega2]

Yes, not being able to remove is a symptom/feature of paying for the app via Roku. (And is one of the reasons that many here suggest that you don't do that.)

You say it is asking for your provider, but I'm pretty sure its asking for your TV provider. I've never heard of a Roku app demanding your internet provider. Is this for watching a local/live channel? I don't believe I connected my Paramount+ app to any provider, but I don't use it for "live TV".

[CMOS-12]

Right, the list was of TV providers. Which brings up a good point. Metronet was the TV provider and the ISP. Its ISP function remains but they recently dropped providing TV due to the number of users switching to purely streaming. The Paramount+ app issue coincides with Metronet's drop-in TV service. We did a Factory Reset on the ROKU device, but the issue remains. We noticed that the Paramount+ app was not asking for the account to use at startup and that it was left in a weird state (catch-22.) Not sure what else to say, it is a bit confusing.