This is complete **bleep**. Who is to blame? Roku or Paramount+? Does this go back to some old CBS Access accounts? I am already due money back on my subscription from days of no access. Do we cancel you, or do we cancel Paramount+? You are the orchestrators of this issue. You are to blame until proven otherwise. Please get busy and reply soon.
That sounds nice, but how could you possibly login to Paramount+ with the 'non-Roku' account, in order to alter the email address, given that you don't even know where it came from, and what the password might be, given also that it shares the same email address as the 'Roku' account?
I am having the same problem. Every time I try to watch a video I get the message “An error occurred during playback…” Frustrating to say the least. We just reactivated our account but are unable to view any content.
I stream Hulu, HBO+, Prime, Netflix, Acorn, Disney, Curiosity Stream, Roku Channel, etc. with no problems. Only Paramount + has this issue. Definitely a Paramount + issue. Watched one video on Paramount + with no problem but since then have been getting this error message. Tried restarting the Roku, updated the Paramount + app but still get the error message.
We're sorry to hear about the issue you're experiencing.
Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.
How did you subscribe to Paramount+? Directly with Paramount? Through Roku? Through some other 3rd party (Hulu, Amazon, etc)?
How are you trying to view Paramount+? Directly on the Paramount+ channel app installed on a Roku? Via The Roku Channel? Via some other means?
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
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