I have tried updating it. Unhooking it. Almost everything I can think of. My husband wants to throw it away. We can’t watch NEXFLIX, britbox, or really any of the stuff we have downloaded. Any help would be appreciated. Ready to cancel everything
Can you please specify the issue you are experiencing when you try to play those channels? What exactly is happening on screen? Have you already tried rebooting your wireless network to see if that helps the issue you are seeing?
For troubleshooting purposes, have you tried connecting your Roku device to an alternate wireless network, such as a mobile hotspot, to see if you are experiencing the same issue occur?
Please keep us posted what you find out and we will be able to assist you further.
On Nexflix I get no pictures only sound. Paramount I get the same error as everyone else is getting. Britbox is just like Netflix. I can play Nexflix on my tablet and on my tv( it comes preprogrammed). The only thing I have not tried is canceling it and re sign up.
I have tried rebooting, I tried updating and nothing has helped
Can you please provide us the following information: -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID) -steps to reproduce the issue you are seeing
With more detailed information, we will be able to assist you further.
I've been having the same issue for the last 2 days! I will select a show and episode, it will load and the ads play perfectly, but when it comes to the episode playing I receive the same: "An error has occurred during playback, please try again later". I will try different eppisodes and maybe 1 will load properly. It is extremely frustrating! I am having this issue with ALL of my chanels. Im at a loss.....