Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Nenasunshine2
Reel Rookie

Re: Paramount + Error occurred during playback

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Only on paramount +. Doesn't happen. On other channels. 

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aphumphries
Binge Watcher

Re: Paramount Plus Error occurred during playback

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Mary:  This a chronic a problem running Paramount+ on ROKU boxes (both of my 2 boxes and a large community of users).

Please don't ask everyone to Remove; Reboot; Reload.... when you are aware that this does NOT solve the problem.  An Executive should take charge to preserve ROKU's reputation and reduce further damage to ROKU's public reputation.

dragonboots2005
Roku Guru

Re: Paramount Plus Error occurred during playback

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I think Roku needs to threaten to pull Paramount+'s app if they won't f--- g fix the thing.  We are being ignored by both companies or it sure seems like it.  

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joepucci
Streaming Star

Re: Paramount Plus Error occurred during playback

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I like your idea. It would be great if both Roku and FireTV followed your suggestion. I didn't try to watch anything on Paramount+ in the last few days. 

This question is for everyone having issues with Paramount+.

What shows and at what time were you trying to watch? 

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wellsca
Reel Rookie

Re: Paramount Plus Error occurred during playback

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I did have this channel; however, no amount of tech support could make it work; I finally cancelled it. I didn't want to, but I'm not paying for something that doesn't function. Hopefully, if more people cancel, they'll eventually fix the problem.

aphumphries
Binge Watcher

Re: Paramount Plus Error occurred during playback

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Ok. We found a workaround fir Paramount Plus:

Access Paramount Plus through PrimeVideo by adding it there ... it works !

CarlsonClan
Channel Surfer

Re: Paramount Plus Error occurred during playback

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How does one do this if they don't have a PrimeVideo subscription?

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joepucci
Streaming Star

Re: Paramount Plus Error occurred during playback

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You need to have a Prime Video subscription to add the Paramount+ channel to the Prime video service. It doesn't work 100% of the time, just more often.

Sometimes, if I go into Paramount+ App, either on my Roku or FireTv, and instead of going to "Continue Watching", I go to CBS first, and navigate to the show I'm interested in watching, it works, but I think it's luck of the draw. If I pick the right show, at the right time, on the right day, pat my head, while rubbing my belly, and hop on one foot... It might work. Oh, I forget to mention, only if there is a full moon and all the stars align just right, I've got a chance to watch my show. I'm not always that lucky.  

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dragonboots2005
Roku Guru

Re: Paramount + Error occurred during playback

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It's still not effing fixed 5 months later(October).  Incompetent companies and non existent customer service for both

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Aviationfan
Reel Rookie

Re: Paramount Plus Error occurred during playback

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Model 4670X Roku ultra 

issue ID 64-082-228

cannot watch shows on Paramount+ app. Commercial plays for a few seconds then the error pops up on screen.

cannot remove app from the Home Screen in the normal way. Tried factory reset, still not working 

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